topic Re: Cannot reset password. Need help please. in Get Support

Cannot reset password. Need help please.

Ethel1911 — Wed, 28 Dec 2022 01:31:02 GMT

I've forgotten my password, and tried to reset it, but when asking for a new password it gives an error.
"There was an error resetting your password. Please try again later"

I've tried several different passwords, and all the check marks are green, but still the error after clicking the button.

Trying to update credit card on my account.

Re: Cannot reset password. Need help please.

softech — Wed, 28 Dec 2022 01:32:52 GMT

@Ethel1911 you can try to reset password again using Incognito mode

if that does not work, open ticket with PM support and have them to sort it out for you

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Cannot reset password. Need help please.

Handy1 — Wed, 28 Dec 2022 01:33:33 GMT

@Ethel1911 @Here how

To reset password https://myaccount.publicmobile.ca/en/forgot-password

Re: Cannot reset password. Need help please.

Ethel1911 — Wed, 28 Dec 2022 01:39:55 GMT

I tried inprivate/incognito in Edge, Chrome, and Firefox just now. Each gave the same error.
I'll try submitting a ticket through chatbot

Re: Cannot reset password. Need help please.

Ethel1911 — Wed, 28 Dec 2022 01:43:36 GMT

I went through chatbot, and clicked "contact us", then submit ticket.
It asked me to login to my community account but would not login. Instead gave an error "Error logging in".

I'll have to try the Private Message option next