topic Re: Plans in Get Support

Plans

Richard19 — Tue, 27 Dec 2022 23:29:31 GMT

Can not switch plans and Simon is no help

Re: Plans

hairbag1 — Tue, 27 Dec 2022 23:31:29 GMT

Log in to your account using incognito mode. Then make your selection. Decide now if Change at Next Renewal OR Change right away.

Re: Plans

Handy1 — Tue, 27 Dec 2022 23:32:00 GMT

@Richard19 @You need to sign I to your pm account and go to plan / add on n change plan

Re: Plans

softech — Tue, 27 Dec 2022 23:33:26 GMT

@Richard19 what error you got?

Try again using Incognito mode

Also, make sure you understand the difference between 'Change plan now' and "Change on renewal date" and pick the correct one Usually people choose "Change on renewal date" to avoid lossing money, unless you need the new data, minute urgently

Re: Plans

Handy1 — Tue, 27 Dec 2022 23:33:34 GMT

@Richard19 @I would change for next renewal so you don’t lose any service

Re: Plans

Richard19 — Tue, 27 Dec 2022 23:40:57 GMT

I know but when I say change plans it only shows me 1 plan and it’s not the one I want

Re: Plans

hairbag1 — Tue, 27 Dec 2022 23:42:47 GMT

@Richard19

Which plan are you considering a change to ?

Re: Plans

Richard19 — Tue, 27 Dec 2022 23:44:04 GMT

45 dollars 20 gigs

Re: Plans

Handy1 — Tue, 27 Dec 2022 23:45:55 GMT

@Richard19 @What plan you looking for? if it’s not there but you can see it on the website you can try and talk to agent here in the community about it

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to wjork.

Re: Plans

Richard19 — Tue, 27 Dec 2022 23:46:47 GMT

What is incognito mode

Re: Plans

HALIMACS — Tue, 27 Dec 2022 23:48:18 GMT

@Richard19

When you're on the plan change page, you'll see small arrows to the right.

Tap on this to see more plan options.

And always remember to switch on NEXT renewal to avoid losing what's left in current cycle.

Re: Plans

hairbag1 — Tue, 27 Dec 2022 23:47:26 GMT

@Richard19...it's there. Just select 4G / then use the down arrow to get to your new plan. Refer to the screen shot, above.

Re: Plans

Handy1 — Tue, 27 Dec 2022 23:47:28 GMT

@Richard19 It’s definitely there as option so if your not seeing follow my link and let us know how you make out .

Re: Plans

softech — Tue, 27 Dec 2022 23:47:41 GMT

@Richard19 the $45 - 20GB plan is there

make sure you are on the 4G speed tab and use the Yellow arrow on the far right (or bottom if you are using mobile ) to scroll down

Re: Plans

softech — Tue, 27 Dec 2022 23:49:13 GMT

@Richard19 wrote:
What is incognito mode

@Richard19 which browser you are using?

Generally click the 3 dots on the top right, select New Incognito Mode or some browser call it Private mode or InPrivate mode

click that and a new window or tab will open, then use that window to login My Account

Re: Plans

Handy1 — Tue, 27 Dec 2022 23:49:25 GMT

@Richard19 Incognito is a private browser

Re: Plans

Richard19 — Wed, 28 Dec 2022 00:34:58 GMT

Anyway tried everything you guys said still no good when I go to switch plan on 4 gig I only have 1 choice and it’s not the plan I want so thanks think I will switch companies this is bull **bleep** thanks again

Re: Plans

softech — Wed, 28 Dec 2022 00:36:52 GMT

@Richard19 don't give up, you are trying to schedule a plan change on next renewal anyway?

Open ticket with PM support via Chatbot and ask them to help schedule the change since you cannot find the plan yourself:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Plans

Richard19 — Wed, 28 Dec 2022 00:42:10 GMT

thanks sent a message how long before they reply

Re: Plans

softech — Wed, 28 Dec 2022 00:43:54 GMT

@Richard19 usually they will reply within 2 or 3 hours, but could be longer

check your Community inbox often. And if no reply by tomorrow, message them again for update