topic Inquiry about Sim-Card and Account email in Get Support

Inquiry about Sim-Card and Account email

Sunjae16 — Wed, 28 Dec 2022 00:01:05 GMT

Hi, I want to ask about my old sim-card first.

I used Public Mobile with this sim card and stopped using the plan because of going back to my home country.

Now, I want to use my old sim-card. Can my sim card be used again?

Second one is My account was deactivated with the non-using over 90 days. So, how can I re-activate my account?

Thank you for reading my inquiry

Re: Inquiry about Sim-Card and Account email

softech — Wed, 28 Dec 2022 00:07:16 GMT

@Sunjae16 you cannot reuse old sim card since your old account was already deactivated for non payment over 90 days

And no, you cannot "reactivate" your old account with your old number

You will need to buy a new PM sim card and then activate again as a new account with new number

For sim card, consider buying from Telus or Koodo store instead of order online from PM site as delivery could take as many as 3 weeks if you order from PM site

Re: Inquiry about Sim-Card and Account email

HALIMACS — Wed, 28 Dec 2022 00:07:50 GMT

Can't reactivate @Sunjae16

To be sure, try logging into self-serve- if you can't any longer, it's permanently deactivated.

Re: Inquiry about Sim-Card and Account email

hairbag1 — Wed, 28 Dec 2022 00:12:35 GMT

@Sunjae16

looks like you're gonna need a new sim. If you're in the GTA, these guys have a local pick-up option. Otherwise mail is MUCH faster than buying from PM.

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile