topic Re: Mentor in Get Support

Mentor

Kayla02 — Tue, 27 Dec 2022 22:46:08 GMT

How do I message a mentor from the community

Handy1 — Tue, 27 Dec 2022 22:47:23 GMT

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to wjork.

softech — Tue, 27 Dec 2022 22:47:57 GMT

@Kayla02 you can go to Community inbox

then click the icon to create new message and then then the person name there and start message

or you can look up the person's profile first, then on the person profile, you will see a Send Message link on the top

Kayla02 — Tue, 27 Dec 2022 22:48:35 GMT

Thanks all good it’s working now