topic Re: Forgot email in Get Support

Forgot email

ckeesman — Tue, 27 Dec 2022 19:45:19 GMT

Hi,

I set up an account for one of my kids but I don't remember the e-mail address that I used to set up the account. I have the phone and can reset the password but I don't know how to reset/retrieve the email address.

Thanks.

Re: Forgot email

softech — Tue, 27 Dec 2022 19:46:24 GMT

@ckeesman you have tried to use the Reset Passowrd link there? You can put in any possible email address and see which one get the reset password email from PM

if that does not work, open ticket with PM support using chatbot

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Forgot email

Outdoorsman — Tue, 27 Dec 2022 19:46:50 GMT

@ckeesman

Hi to change/reset account email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

Re: Forgot email

Handy1 — Tue, 27 Dec 2022 19:47:15 GMT

@ckeesman @To change your email , you need help from agent . My second link is best way

Getting help from agent , through automation

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.

Or get direct help from a agent right here in the community ( my preferred choice )

Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Forgot email

computergeek541 — Tue, 27 Dec 2022 20:35:45 GMT