topic Re: SIM didn't arrive in Get Support

SIM didn't arrive

shaon083_nsu — Tue, 27 Dec 2022 17:29:07 GMT

I ordered SIM online on Dec 11, 2022, which never arrived. Can you please look at the issue? Order No 319445.

Re: SIM didn't arrive

softech — Tue, 27 Dec 2022 17:30:27 GMT

@shaon083_nsu sim order could take as many as 3 weeks, but you should be getting it this week or next

Still, open ticket with PM support and ask for update. Please message them directly with the order number

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: SIM didn't arrive

hairbag1 — Tue, 27 Dec 2022 17:33:57 GMT

With the holidays and all, it could take 3 - 4 weeks to arrive.

These guys promise fast delivery and if you're near the GTA, they have local pick-up options...

https://canadiancellsupplies.com/collections/latest-products/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile

Re: SIM didn't arrive

Yummy — Tue, 27 Dec 2022 17:41:17 GMT

It usually takes 2-3 weeks to be delivered by Canada Post.

Consider higher volume of mail due to holiday season so mail might be delayed.(if anybody still knows how to Write and Actually does Write a letters on paper)

Re: SIM didn't arrive

hTideGnow — Tue, 27 Dec 2022 17:43:40 GMT

HI @shaon083_nsu if you need one in rush , maybe to activate before the Black Friday deal gone, maybe buy an extra one from Telus or Koodo store instead of waiting.

Re: SIM didn't arrive

CountyDownIeUk — Tue, 27 Dec 2022 19:07:31 GMT

If 10 business has surpassed please use chatbot to create a ticket. Also be prepared to log onto your community account. You need your order number as well. They will give you 2 options.

1. Place a new order on your behalf. If you agree please share with us the following info:

Shipping address if different from the one you previously shared
Email
Contact phone number

2. Buy the sim card at the Koodo/TELUS store. Once the sim card is active feel free to send us a private message as you did today in order to apply a one time credit

for the sim card cost

If you take option 1 make sure if you ordered 2 for $10 that you let them know that you expect 2 sims.