topic Re: Not able to access account with phone number , dont remember, balance says expired. in Get Support

Not able to access account with phone number , dont remember, balance says expired.

Futuretech — Tue, 04 Jan 2022 19:55:28 GMT

Hi my name is Edgar Perez and I have an account with public mobile but can not remember my details to log in online. I have a balance on there but I am unable to make calls. I dont know what email I used to sign up for the account either, as it was done at a third party reseller. I can give my phone number details but am not sure how to get this resolved.

Please let me know what the best solution is thank you .

Re: Not able to access account with phone number , dont remember, balance says expired.

mimmo — Thu, 09 Nov 2017 22:52:23 GMT

You need to send the moderators a private message give as much info as possible ie address etc...

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

Re: Not able to access account with phone number , dont remember, balance says expired.

closng — Thu, 09 Nov 2017 22:53:06 GMT

Hi @Futuretech,

Please follow the link below to send a message to the Moderators with your account details (as much as you have) and a description of your issue and they will be able to hopefully help you get to where you want to be:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to access account with phone number , dont remember, balance says expired.

merlincatt11 — Sat, 21 Dec 2019 06:24:09 GMT

I recently bought a sim and I can't open an account. I am told my email or password dont match, and i cant open a self serve. I'm not sure what phone number I used. SIM # is xxxxxxxxxxxx . Last phone number was xxxxxxxxxxxx, through telus. I have called and made sure my phone was unlocked, and that is the last active number. Pleas4 text me what i should do, or email me at xxxxxxxxxxxx

edited by computergeek541: information removed

Re: Not able to access account with phone number , dont remember, balance says expired.

Jb456 — Sun, 05 Apr 2020 06:02:55 GMT

Stay Safe!

Re: Not able to access account with phone number , dont remember, balance says expired.

Anonymous — Sat, 21 Dec 2019 05:06:01 GMT

@merlincatt11 wrote:
I recently bought a sim and I can't open an account. I am told my email or password dont match, and i cant open a self serve. I'm not sure what phone number I used. SIM # is xxxx . Last phone number was xxxxxxx, through telus. I have called and made sure my phone was unlocked, and that is the last active number. Pleas4 text me what i should do, or email me at xxxxxxxxx

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