topic Can't call in Get Support

Can't call

Rejean1 — Tue, 27 Dec 2022 16:33:30 GMT

I just make a payement and on my plan is unlimited talk and wen i try to call it's said i dont have minute left

Re: Can't call

Handy1 — Tue, 27 Dec 2022 16:35:04 GMT

@Rejean1 @Try restarting your phone

Re: Can't call

softech — Tue, 27 Dec 2022 16:38:13 GMT

@Rejean1 Login to My Account using Incognito mode and confirm if the account status is Active

Confirm if the plan cycle is renewed.

if they are both right, then reboot the phone again

Re: Can't call

HALIMACS — Tue, 27 Dec 2022 16:38:51 GMT

@Rejean1

To confirm status, call *611 from your device to hear recorded messaging about the account status.

Then, when making calls, try adding 1 (area code) before the number you are calling - this sometimes helps make connections when strange messaging about minutes or calling features are heard.