topic Re: Account change in Get Support

Account change

nitzdut82 — Tue, 27 Dec 2022 16:31:05 GMT

I requested an account change yesterday but it didn't happen why?

My bill circle is Dec 27 which is today

Re: Account change

Handy1 — Tue, 27 Dec 2022 16:32:30 GMT

@nitzdut82 @You may need help from a agent

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Account change

Handy1 — Tue, 27 Dec 2022 16:33:54 GMT

@nitzdut82 @Your can also try refreshing page when logged in , and or clear web browser cache / cookies

Re: Account change

softech — Tue, 27 Dec 2022 16:39:49 GMT

@nitzdut82 Login to My Account using Incognito mode and see if you see the correct plan

Also, check Payment history to see if PM charged you the new plan price earlier today?

Check also what is it showing for the current plan cycle.

Re: Account change

hairbag1 — Tue, 27 Dec 2022 16:39:55 GMT

Re: Account change

nitzdut82 — Tue, 27 Dec 2022 16:41:00 GMT

Ya I see on my credit cars it's charged with old amount

Re: Account change

Handy1 — Tue, 27 Dec 2022 16:44:08 GMT

@nitzdut82 @

Re: Account change

softech — Tue, 27 Dec 2022 16:43:49 GMT

@nitzdut82 wrote:
Ya I see on my credit cars it's charged with old amount

@nitzdut82 So, it is not correct, right? You made a plan change and it supposed to charge you the new plan amount

if it is still day 1 of your new cycle , do not wait , just open a ticket with PM Support and they can still do something to make the plan change for you if it is day 1.

So, open a ticket with PM support using chatbot and tell them you did schedule a plan change and it didn't happen:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Account change

nitzdut82 — Tue, 27 Dec 2022 16:43:56 GMT

Ya I see change now yhanks

Re: Account change

softech — Tue, 27 Dec 2022 16:45:01 GMT

@nitzdut82 wrote:
Ya I see change now yhanks

@nitzdut82

I guess Incognito mode works 🙂

Re: Account change

HALIMACS — Tue, 27 Dec 2022 16:50:18 GMT

Hold it @nitzdut82

You see plan amount charged on your payment card as the "old" amount, but the self-serve site shows the new plan?

Clarify please?