topic Re: New plan in Get Support

New plan

Red72 — Tue, 27 Dec 2022 13:59:46 GMT

Hi there!

I went to update my plan starting Dec 26 but my account page still shows the old plan. However Simon shows my updated plan. Will this update soon? Do you know? TIA

Re: New plan

Lieux — Tue, 27 Dec 2022 14:07:14 GMT

@Red72 Try to look on a private page or a different browser. It’s a cache problem.

Re: New plan

Handy1 — Tue, 27 Dec 2022 17:25:05 GMT

@Red72 @Refresh tha page when signed in

Try again incognito mode/private mode

Refresh page ^^

Re: New plan

HALIMACS — Tue, 27 Dec 2022 14:08:45 GMT

@Red72

Click on the highlighted area in your self serve:

Re: New plan

Red72 — Tue, 27 Dec 2022 14:12:39 GMT

That worked everyone, thanks!

Re: New plan

Lieux — Tue, 27 Dec 2022 14:15:22 GMT

@Red72 I changed the good solution for someone who tried to help you and not your answer.😁

Re: New plan

gpixel — Tue, 27 Dec 2022 16:33:44 GMT

that solution is incorrect as refreshing the webpage doesn't do anything... HALIMACS has the correct solution

Re: New plan

HALIMACS — Tue, 27 Dec 2022 16:56:27 GMT

@gpixel wrote:
that solution is incorrect as refreshing the webpage doesn't do anything... HALIMACS has the correct solution

Thank you, @gpixel, that is 'technically' correct. Refreshing the webpage won't display a non-cached version of the page on reload.

@Lieux , if by "refreshing" @Handy1 actually meant the self-serve site refresher icon as pictured in my earlier reply, their answer is correct. If they meant refreshing the webpage, it doesn't.

Re: New plan

softech — Tue, 27 Dec 2022 17:13:19 GMT

@HALIMACS @gpixel @Lieux

I think @Lieux or @HALIMACS have the more correct solution

@gpixel was correct that refreshing the page won't do anything (if it does, we won't be suggesting those workarounds)

it depends on where OP cannot see the correct plan details, if OP meant Current Plan on Plan & Add-ons page ( https://selfserve.publicmobile.ca/en/account/my-plan-add-on )

there is actually NO refresh spinner to refresh like add-on. That's why @Lieux's reply about using Private page is a better answer.

@HALIMACS has explicitly mentioned about the Plan usage refresh spinner is also a good answer

sorry, just my 2cents 🙂

(Sorry @Handy1 not trying to steal the solution from you, just that this topic was brought up and I wrote what I see 🙂 )

Re: New plan

Handy1 — Tue, 27 Dec 2022 17:05:06 GMT

@HALIMACS it what I meant and what @gpixel @means aswell , we here are so now used to it . It’s sometimes easy to not realize new users would just automatically understand that … so do you mind @HALIMACS @if I use that picture in response to refreshing , certainly makes it easier for the community

Re: New plan

HALIMACS — Tue, 27 Dec 2022 17:08:51 GMT

Uhm... @Handy1 , we were all 'new' here once. As I've written before, we all borrow (to some extent) other's words and pictures.

Personally, I see nothing wrong with it, although I do support @softech previously mentioned thoughts that a person's own creations should really be their own.

As to this thread, I think we'd all be fine if you just went into your reply and slightly edit it to reflect an answer which would help others who may refer to this thread with a similar concern.

Re: New plan

Handy1 — Tue, 27 Dec 2022 17:29:47 GMT

@Lieux @gpixel @HALIMACS @softech there edited my response , how’s everybody like that , hope your all proud of me 🙂

Re: New plan

gpixel — Tue, 27 Dec 2022 18:35:10 GMT

@Handy1

I am! you're making an effort good job 👍

Re: New plan

Lieux — Tue, 27 Dec 2022 20:14:33 GMT

@gpixel @HALIMACS @softech @Handy1 Sorry if I have changed the solution too rapidly. I just saw refresh in the solution…My point was to encouraged a new person who tried to help. Thanks for the good clarification everyone! And for your support to @Handy1 the new user who’s learning how to help here.😁