topic Self serve prob in Get Support

Self serve prob

Geejay1972 — Tue, 27 Dec 2022 07:43:58 GMT

I have trouble with self serve specially if i buy my load for my prepaid sim in a convenience store where the instructions are written on the receipt....it wont load my account

Re: Self serve prob

Dunkman — Tue, 27 Dec 2022 08:34:17 GMT

@Geejay1972

You can also try to load your payment voucher by calling 611 on your phone.

Some vouchers do take some time to "activate".

You can also try a different web browser, clear cache or incognito mode to login.

Re: Self serve prob

softech — Tue, 27 Dec 2022 08:39:45 GMT

@Geejay1972 wrote:
I have trouble with self serve specially if i buy my load for my prepaid sim in a convenience store where the instructions are written on the receipt....it wont load my account

@Geejay1972 has it been 24 hours since you purchase the voucher? Vouchers from some stores have a 24 hours wait till. If it has not been 24 hours yet, wait and try again after 24 hours

Re: Self serve prob

darlicious — Tue, 27 Dec 2022 08:52:23 GMT

@Geejay1972

Payment vouchers are best loaded via 611. The new self serve accounts have a major caching issue that's probably affecting your attempt to top up. After 2 attempts either in your self serve account or thru 611 you must wait one full hour before trying again. Read the post below for more info including a link to the voucher catalogue that has more member supplied info on their experiences using pm payment vouchers.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594