topic Re: Refer-a-Friend Add on in Get Support

Refer-a-Friend Add on

bradp36 — Tue, 04 Jan 2022 19:55:24 GMT

I just received my 1 GB add-on for referring someone yesterday and it is being used over my normal data for some reason. I have have nearly two gigs of data remaining for my billing cycle so I don't understand why this is happening. Can anyone help me out? Anyone else experiencing this?

Re: Refer-a-Friend Add on

NDesai — Thu, 09 Nov 2017 21:20:38 GMT

Oh oh, this shouldn't happen.

@Mary_M or @CS_Agent Can you confirm if this is the way this add-on suppose to work or if there is anything wrong?

Re: Refer-a-Friend Add on

NDesai — Fri, 10 Nov 2017 18:11:02 GMT

@Shazia_K or @MarieHelene_L ???

Re: Refer-a-Friend Add on

Shazia_K — Fri, 10 Nov 2017 18:14:25 GMT

@NDesai,

Technically, this shouldn't be the process but I will investigate on this.

Thanks for letting us know & I will update.

Shazia

Re: Refer-a-Friend Add on

bradp36 — Fri, 10 Nov 2017 19:28:51 GMT

PMed a mod and had it fixed pretty quickly. This isn't how the add on is supposed to work so if you have the same problem I suggest you do the same!

Edit-It wasn't fixed. My bad as I misunderstood the Mind's message. He did a temporary fix but there has been a ticket opened to solve the problem.

Re: Refer-a-Friend Add on

j0nf — Sat, 11 Nov 2017 12:40:37 GMT

I got the exact same issue after receiving my free 1gig yesterday.

@bradp36 wrote:
I just received my 1 GB add-on for referring someone yesterday and it is being used over my normal data for some reason. I have have nearly two gigs of data remaining for my billing cycle so I don't understand why this is happening. Can anyone help me out? Anyone else experiencing this?