topic Re: Internet slow in Get Support

Internet slow

Pgosse99 — Mon, 26 Dec 2022 21:47:04 GMT

Hi I’m wondering if anyone is having issues with their internet? I recently upgraded my plan to 20g of data at 4G speed and have only 1 or 2 bars really slow internet and it doesn’t matter where I am or what I’m doing Please help

Re: Internet slow

Handy1 — Mon, 26 Dec 2022 19:39:29 GMT

@Pgosse99 @Here’s a link for checking service outages

www.publicmobile.ca/en/on/coverage?gclid=CLuo4c39yNQCFQQvaQodeZ

Re: Internet slow

Hollister — Mon, 26 Dec 2022 19:39:42 GMT

@Pgosse99

How long ago did you change your plan? Were you on a 3G data plan. It would take up to 48 hours for the speed to increase.

Re: Internet slow

Handy1 — Mon, 26 Dec 2022 19:40:19 GMT

@Pgosse99 @I send the link because of the bad weather we had this weekend some towers are down at the Moment check your area

Re: Internet slow

softech — Mon, 26 Dec 2022 19:45:39 GMT

@Pgosse99 how long you have made the plan change? Please note that it takes 48 hours for the speed change. So, if it has not been 2 days yet, it could be the reason

If it has been 2 days already, check your phone's preferred network type to make sure you have selected 4G or LTE or Automatic.

And download some speed test app to confirm the actual data speed. And test it in different area , not just your home or your work place.

Re: Internet slow

Community_QA — Tue, 27 Dec 2022 00:22:49 GMT

search "Speedtest" on app store and run a speed test. If you get less than 3Mb, you are still on 3G speed