topic Puk code in Get Support

Puk code

Rob19 — Mon, 26 Dec 2022 21:36:17 GMT

I submitted a ticket how does it take for a response?

Re: Puk code

Hollister — Mon, 26 Dec 2022 20:51:16 GMT

@Rob19

Within an hour when it is not too busy…up to 48 hours when busy.

Re: Puk code

softech — Mon, 26 Dec 2022 20:51:34 GMT

@Rob19

understand you are trying to get the PUK ticket going

https://productioncommunity.publicmobile.ca/t5/The-Lounge/Puk-code/td-p/926262

https://productioncommunity.publicmobile.ca/t5/Get-Support/SIM-card-puk/td-p/923005

But did you submit your PUK ticket with the link https://urlshortner.tiia.ai/Oyn1L6?

if so, you just need to monitor your Community inbox (envelope icon on the top right or https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage) after the ticket is opened. CS Agent will reply you there

Re: Puk code

softech — Mon, 26 Dec 2022 20:53:07 GMT

@Rob19 in terms of how fast support comes back, looks like they are coming back fast. I submitted a question and I got a reply within 30 mins.

so, just keep checking your Community inbox https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Puk code

HarryPotter — Mon, 26 Dec 2022 20:53:37 GMT

You will be contacted by an agent through private messages on yoir Community Account. I suggest you to turn on notifications for private messages. That way, when an agent contacts you, you don't miss it and reply back within 24 hrs. Hope it helps!

Re: Puk code

Rob19 — Mon, 26 Dec 2022 21:31:38 GMT

I’ve submitted everything

Re: Puk code

Rob19 — Mon, 26 Dec 2022 21:32:35 GMT

I have submitted everything that was needed I thought it would only take minutes

Re: Puk code

softech — Mon, 26 Dec 2022 21:34:06 GMT

@Rob19 cool.. just monitor the Community inbox. Just in case no one reply in 24 hours, message them again.

But as I said, i asked something earlier today and the response was quick, so, let's hope same for you

add: this is a manual process, not automated, so, it takes time 🙂