topic Re: Ticket in Get Support

Ticket

candyscorner — Fri, 16 Dec 2022 21:01:30 GMT

How can I submit a ticket? I am at my wits end!!

Re: Ticket

walker1 — Fri, 16 Dec 2022 15:33:14 GMT

@candyscorner

To get a service ticket started use the Chat Bot Simon link at the bottom of this page.

You'll need to know your community login information and account login information too.

https://www.publicmobile.ca/en/on/chatbot

Re: Ticket

softech — Fri, 16 Dec 2022 15:32:01 GMT

@candyscorner do you mind to share your problem? Maybe we can provide workarounds and faster than wait for PM support

to engage PM support formally, please open ticket via Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Ticket

Meow — Fri, 16 Dec 2022 15:35:16 GMT

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Ticket

trustsea — Fri, 16 Dec 2022 15:44:29 GMT

charlie and the chocolate factory golden ticket - Bing

Re: Ticket

BKNS27 — Fri, 16 Dec 2022 16:02:36 GMT

@candyscorner

Just have to look for it on the bottom of page under SIMon Chatbot or private message on envelope icon top of page.

Is there something we can help answer your question?

Re: Ticket

Spuggetabouti1 — Fri, 16 Dec 2022 16:07:17 GMT

Hello candyscorner!

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by going to this link:

https://www.publicmobile.ca/en/qc/get-help

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: Ticket

computergeek541 — Mon, 26 Dec 2022 21:45:25 GMT

@Spuggetabouti1 wrote:
Hello candyscorner!

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by going to this link:

https://www.publicmobile.ca/en/qc/get-help

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team

Please note that Public Mobile support employees are no longer known are moderators, nor do they use the username of Moderator_Team.

Re: Ticket

Luddite — Mon, 26 Dec 2022 20:02:54 GMT

@candyscorner wrote:
How can I submit a ticket? I am at my wits end!!

Me too. I find SIMon disturbingly unhelpful.

Take 3 before using SIMon.