topic Re: Email connected with phone in Get Support

Email connected with phone

framboiselev — Mon, 26 Dec 2022 19:50:31 GMT

Now, my wife wants to create an account on public mobile. She has a phone already with your compagny and she is paying monthly. She would like to have this email connected to her mobile phone. Can you help us on that?

Re: Email connected with phone

Handy1 — Mon, 26 Dec 2022 19:44:50 GMT

@framboiselev @We are customers like you , no need to put personal info here , but you can get another account no problem , but for each account needs it’s own email

Re: Email connected with phone

Handy1 — Mon, 26 Dec 2022 19:43:37 GMT

@framboiselev @To change your email you need a agent to help

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Email connected with phone

softech — Mon, 26 Dec 2022 19:43:37 GMT

@framboiselev this is an open forum, please remove your personal info for your own protection. Go back to your post,click on the down arrow and click Edit message to update your post

To change email address connected with My Account, please open ticket with PM Support using chatbot

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there