topic Request for past three months internet , mobile bill in Get Support

Request for past three months internet , mobile bill

Adeyemi — Sat, 07 Jan 2023 15:52:09 GMT

I made a request for my mobile bill/internet bill since September and up till now i have not received feedback on my mail. Could you please help me out. I need the past three month statement that will also reflect my home address and mobile number.

Thanks and God bless

Re: Request for past three months internet , mobile bill

softech — Mon, 26 Dec 2022 18:08:37 GMT

@Adeyemi wrote:
I made a request for my mobile bill/internet bill since September and up till now i have not received feedback on my mail. Could you please help me out. I need the past three month statement that will also reflect my home address and mobile number.
Thanks and God bless

@Adeyemi mail? there is no way to email PM support

Not sure if you have opened a proper ticket. But if has been some time and no reply, open ticket with Chatbot again:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Request for past three months internet , mobile bill

Meow — Mon, 26 Dec 2022 18:42:26 GMT

PM does not use phones nor emails to communicate with customers.

Only way to get in touch with PM staff is through personal main through Community.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Request for past three months internet , mobile bill

mimmo — Mon, 26 Dec 2022 19:27:49 GMT

@Adeyemi if you need this statement for some type of legal verification/ documentation , proof of... Or some thing similar, be aware that pm is prepaid and no customer verification is done thus invoices/ statements typically are valid for identitification / legal verification purposes.

Sorry if I have made assumptions, re the purpose of your request.