topic Re: phones in Get Support

phones

ccooper3 — Mon, 26 Dec 2022 17:01:00 GMT

Hi Everyone,

Can I use a 5G phone with my Public Mobile SIM card?

Re: phones

Handy1 — Mon, 26 Dec 2022 17:02:15 GMT

@ccooper3 @Yes you can

Re: phones

softech — Mon, 26 Dec 2022 17:02:46 GMT

@ccooper3 yes you can. All phones are backward compatible with 4G/LTE and 3G. Many customers already using latest 5G phones like iPhone or Galaxy and using it here without problem

Just make sure you phone has the compatible bands. Which phone you plan to use? we can look it up and confirm if it is compatible for you

Re: phones

hTideGnow — Mon, 26 Dec 2022 17:03:40 GMT

HI @ccooper3 of course you can. 🙂

Re: phones

HALIMACS — Mon, 26 Dec 2022 17:04:59 GMT

@ccooper3

Yup.

Minimum recommended phone specs:

3G UMTS/W-CDMA/HSPA: B2 (1900) and B5 (850)
4G FDD-LTE: B4, B12

Currently VoLTE is not available and voice calls are only on 3G. SMS and data can work on 3G or LTE. Fastest data speeds are on LTE.

For LTE, these are all of the available bands on the network: 2, 4, 5, 7, 12, 13, 17, 29, 30, 66. Some bands are available in some locations, others available elsewhere.

Any phone you are considering should ideally have 3G B2, B5 and LTE B4 (or B66 instead of B4), B12 (or B17 instead of B12) for minimum coverage. If your phone does not have all recommended bands, you may have poor coverage / no service / slow data in some locations.

For LTE: B2, B7 will give you faster speeds. LTE B5 will give better indoor coverage in some downtown urban areas. The rest are not really necessary.

Re: phones

ccooper3 — Mon, 26 Dec 2022 17:17:15 GMT

The phone I am planning to purchase is: Moto G Power 2022.

Thanks!

Re: phones

Handy1 — Mon, 26 Dec 2022 17:19:00 GMT

@ccooper3 @Your good to go cooper

Re: phones

Meow — Mon, 26 Dec 2022 17:20:51 GMT

Sure, why not. Any '5G' phone should be down compatible.

Re: phones

softech — Mon, 26 Dec 2022 17:22:16 GMT

@ccooper3

Yes, the phone will work on PM network

https://www.motorola.ca/smartphones-moto-g-power-gen-3/p

As long as you are getting a Canadian version, as it said on Motorola page, it can be used on Telus/Koodo/Bell, which PM uses the same network

FYI, PM uses 4G/LTE network for data and text and 3G network for voice