topic Re: Data will not work with Iphone 4 in Get Support

Data will not work with Iphone 4

tams47 — Tue, 04 Jan 2022 19:55:22 GMT

Any suggestions on how to get the data to work on an iphone 4 from Telus? I referrred a friend and we put in the IMEI number before he signed up and it said it will work...phone/texting works but data does not. Already committed & paid to a 90 day plan...he's not very happy, so just looking for help to fix the issue 🙂 Thanks!

Re: Data will not work with Iphone 4

manelgm — Tue, 02 Aug 2016 14:13:48 GMT

Is he perhaps on iOS 8? Another user in the community found out that he had to upgrade to iOS 9 to get data working...

See here for the original thread: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Cannot-use-data-on-my-plan/m-p/61281#M9952

Re: Data will not work with Iphone 4

tams47 — Tue, 02 Aug 2016 14:18:59 GMT

thank you. He's on 7.1.2 - is ther a post anywhere that could explain how to upgrade. Not too savy here lol

Re: Data will not work with Iphone 4

manelgm — Tue, 02 Aug 2016 14:27:41 GMT

Hmmm are you sure his phone is an iPhone 4 (not 4s)? If so, it appears he cannot upgrade to iOS 9, as his phone is too old for it, according to the research I just did...

Re: Data will not work with Iphone 4

manelgm — Tue, 02 Aug 2016 15:02:36 GMT

In any case, if you can upgrade it, it is found in settings under general>software update.

Re: Data will not work with Iphone 4

tams47 — Tue, 02 Aug 2016 17:08:27 GMT

yeah we tried that, and it said no more available updates. I'll just have to track down a 4s...if it is locked to Koodo will it work?

Re: Data will not work with Iphone 4

makkahn28 — Tue, 02 Aug 2016 17:34:52 GMT

I believe that if I am not mistaken, OS needs to be IOS9

Re: Data will not work with Iphone 4

manelgm — Tue, 02 Aug 2016 18:06:11 GMT

@tams47 wrote:
yeah we tried that, and it said no more available updates. I'll just have to track down a 4s...if it is locked to Koodo will it work?

It should, yes, because both PM and Koodo use the Telus network.

Re: Data will not work with Iphone 4

srlawren — Tue, 02 Aug 2016 19:06:28 GMT

@tams47 iPhone 4 doesn't expose the settings you need in order to configure your APN correctly. There is a trick you can do that involves temporarily turning off mobile data and connecting to a WiFi network, and then there is a site you browse to that sets up your data configuration for you. Unfortunately I'm not an iPhone guy and I don't remember the details. Hopefully someone can add to this with the URL!

Re: Data will not work with Iphone 4

srlawren — Tue, 02 Aug 2016 19:09:42 GMT

@tams47 try the instructions in this thread http://productioncommunity.publicmobile.ca/t5/Phones-Hardware/Data-on-my-iPhone-4/m-p/10174#M1520. There are two sites listed that should be able to do it. I think the unlockit site is the one that most have used here.

Re: Data will not work with Iphone 4

Chris_M — Sat, 03 Dec 2016 00:55:32 GMT

The only way to manually set APN on an iphone 4/4s without jailbreaking the phone is to use Apple Configurator software. If you currently own a MAC it is available here.

https://itunes.apple.com/ca/app/apple-configurator-2/id1037126344?mt=12

and here are the instuctions to set up a new APN profile to then install on your iphone 4/4s

http://www.imore.com/manually-set-iphone-ipad-carrier-apn-iphone-configuration-utility

Another option would be to see if the apple store can help you with this at their genius bar, as without a jailbreak or thsis softeware manual entry of the correct APN is not possible on iphone 4/4s