topic Purchased Add-On but it does not appear in Get Support

Purchased Add-On but it does not appear

PJ-Home — Tue, 04 Jan 2022 19:55:22 GMT

Hi.

This is my first time buying a US talk/text/data add-on and I think i got mixed up in the process. Here's what I did:

Logged in to Self Serve

Plans & Add-Ons

Selecte the US roaming bundle - talk/text/data for $20.

Clicked on Buy Add-On.

It shows Available Funds as $20.

I don't see the Add-on in the Plans & Add-Ons summary. Did the transaction complete properly?

Or is it a two-step process to purchase the add-on? i.e. first step is to do what I did to add $20 funds to the account, then I need to go in and repeat the same steps to add the US roaming add-on to my account?

Please help clarify. I didnt want to make a mistake and purchase it twice if its already added to my account but just doesnt show properly in the Plan & Add-Ons summary.

Thanks,

Re: Purchased Add-On but it does not appear

will13am — Thu, 09 Nov 2017 18:00:41 GMT

Add on purchase is two steps. Step one is complete when funds are in the account. Step 2 is to repeat the process, select the add on and the available funds will be used to actually make the purchase.

Re: Purchased Add-On but it does not appear

closng — Thu, 09 Nov 2017 18:08:00 GMT

Hi @PJ-Home,

What you have done is add funds to your account. Now you need to repeat the same steps and pay for the actual add-on using your available funds, as you guessed, it's a two step process!

Re: Purchased Add-On but it does not appear

PJ-Home — Thu, 09 Nov 2017 18:24:40 GMT

Thanks for all the help. I've succesfully added the Add-On.

As a tip to manage usage, I plan on using my phone's data monitoring tool to keep track of the data that I'm using during the time that I am away so I don't run out. This way I can do another Add-On if I'm running low.