topic Re: My Plan remained the same in Get Support

My Plan remained the same

nishantraina — Mon, 26 Dec 2022 01:00:12 GMT

Hey Support

during black friday days, I got an offer for 40$ 15GB 4G data. Which I selected to change from the next renewal date.

i needed help as It is past my renewal date and I am still showing the same old plan.

can you please check and get me the plan I selected

thanks

Re: My Plan remained the same

Handy1 — Mon, 26 Dec 2022 01:02:33 GMT

@nishantraina @Try clearing your web browser cache / cookies and try again incognito mode/ private mode

Re: My Plan remained the same

softech — Mon, 26 Dec 2022 01:02:55 GMT

@nishantraina the current My Account site has some cache issue and you could be still checking old cached page.

So, login My Account again using Incognito mode. Incognito mode would make sure you are checking the live updated details from the server. Check which plan it shows. Also check Payment page to confirm which plan amount PM charged you on the last renewal

And of course, check your credit card to confirm what amount PM charged you

Re: My Plan remained the same

computergeek541 — Mon, 26 Dec 2022 01:03:10 GMT

@nishantraina wrote:
Hey Support

during black friday days, I got an offer for 40$ 15GB 4G data. Which I selected to change from the next renewal date.

i needed help as It is past my renewal date and I am still showing the same old plan.

can you please check and get me the plan I selected
thanks

Please be aware that posting a message here doesn't contact support. As for your plan, it's possible that the website is showing cached information. Log out of your account and log back in using incognito/private mode.

Re: My Plan remained the same

Yummy — Mon, 26 Dec 2022 01:17:47 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.