topic Re: No Service for over 40 hours in Get Support

No Service for over 40 hours

krisbee — Sun, 25 Dec 2022 19:43:13 GMT

Both my spouse and I are on PM and we both have not had cell service since Friday evening around 7pm Dec. 23 -2022. All efforts have been exhausted to restore things from our end, rebooting, removing SIM cards and rebooting, etc. When I drove from where we live (Port Burwell ) on Saturday, I had service once reaching another town. Coming back home I was again without service.
The only change in the last 40 plus hours has been that previously I had simply “no service “ whereas presently, since this morning, I now have “emergency calls only”. Add this to the fact that our hydro has been out for even longer and it is Christmas, it’s very much a problem. I needed to have a friend create a wifi connection just to do this and won’t have this option for long.

please help.
Kris Backs

Re: No Service for over 40 hours

Meow — Sun, 25 Dec 2022 19:46:16 GMT

In your case, most likely local cell tower is not in service.

You can check one of thee sites but if it is minor disruption outage might not be reported here.

https://istheservicedowncanada.com/status/telus/map

TELUS Service Status

Re: No Service for over 40 hours

softech — Sun, 25 Dec 2022 19:51:04 GMT

@krisbee according to Telus outage page there, is a

Failure of Wireless and Wireline Services in Eastern Canada

Start Time: December 23, 6:00 AM

It could be why you don't have your service where you are.

I suggest you to open ticket with PM Support and log your situation first, they can look up , confirm or send technician over to check if needed

Just open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: No Service for over 40 hours

Handy1 — Sun, 25 Dec 2022 19:51:32 GMT

@krisbee @I think @Meow @is correct Friday we did have a bad weather event across much of Canada

Re: No Service for over 40 hours

krisbee — Sun, 25 Dec 2022 20:22:49 GMT

Thanks you all for the replies. I am in full agreement that the weather has been wreaking havoc on communication infrastructures. I had previously looked to see if this was a reported outage listed under PM and found it was not, however when following a link provided by @Meow I found this was indeed on their radar and is listed under Telus errors.
I went ahead and submitted a ticket anyway. Thanks again