topic Wrong email in Get Support

Wrong email

framboiselev — Sun, 25 Dec 2022 19:29:15 GMT

Hello, my wife's email is connected to my number account. I'm now having a personnal email and I would like to change the email of my account. How can I do that? Thank you.

Re: Wrong email

HALIMACS — Sun, 25 Dec 2022 19:30:36 GMT

You need to contact customer support, @framboiselev

Here's how to contact a Customer Support Agent; there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Wrong email

Meow — Sun, 25 Dec 2022 19:34:24 GMT

Only agent can change your email.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Wrong email

hTideGnow — Sun, 25 Dec 2022 19:35:43 GMT

HI @framboiselev Only PM CS agent can help to change email address for My Account.

Please open ticket with them

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437