topic Create a ticket in Get Support

Create a ticket

RyderMac — Sun, 25 Dec 2022 18:30:28 GMT

I can’t reset my password as it won’t sent the six digit code to my cell or email. Says I need to create a ticket. How do I create a ticket?

Re: Create a ticket

softech — Sun, 25 Dec 2022 18:31:15 GMT

@RyderMac

since you tried Reset password and unable to, please open ticket with PM Support:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Create a ticket

Handy1 — Sun, 25 Dec 2022 18:31:27 GMT

@RyderMac

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Re: Create a ticket

Hollister — Sun, 25 Dec 2022 18:31:35 GMT

@RyderMac

Try again but clear your browser cache and go incognito.

If you still cannot do it then contact an agent.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Create a ticket

Meow — Sun, 25 Dec 2022 18:31:44 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Create a ticket

Quigley — Sun, 25 Dec 2022 18:32:11 GMT

@RyderMac

To create a ticket, you'll have to use the Chat Bot Simon.

The link is at the bottom of this page.

Re: Create a ticket

hTideGnow — Sun, 25 Dec 2022 18:33:31 GMT

HI @RyderMac

you can ask CS agent's help and they will reset it for you. Once you got the new password, try to use Private/Incognito/Secret mode to login to My Account:

To open ticket with CS agent, at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437