topic Re: Account in Get Support

Account

Putteyhead — Sun, 25 Dec 2022 04:29:01 GMT

I went to pay my account by phone it said my balance owing was 12 and change so i said pay amount owing then it says owing is 27.55 i paid 20.00 which was more than what it said was owing then it says i owe 32 something. Cant get into my account says page expired. Im really tired of this just might change who i deal with.

Re: Account

Hollister — Sun, 25 Dec 2022 04:43:01 GMT

@Putteyhead

I just checked and self service is working. Clear your browser cache and open a new browser window in incognito.

Re: Account

darlicious — Sun, 25 Dec 2022 09:32:58 GMT

@Putteyhead

So many weird glitches today? How much is your plan amount? Are you on $$ rewards program? If so what are your normal rewards every 30 days? How much were you expecting to pay? Reboot your phone and call 611 again and find out your account status and balance or amount due?

Re: Account

Putteyhead — Sun, 25 Dec 2022 17:39:39 GMT

I pay 40 a month with 5 reward. Still cant access my account i get as far as.little man with circles waited 5 minutes few minutes ago nothing. When i went to pay said owed 12 and change now it says my balance is 32

25. I paid 20. Im may just switch carriers had enough

Re: Account

softech — Sun, 25 Dec 2022 17:47:56 GMT

@Putteyhead can you try to pay via *611 and see if you can pay that way?

paying via *611 requires your 4 digits PIN. If you have forgotten it, please login to My Account , go to Profile page and reset it there

Once reset , try to access *611 on the phone and pay there

Re: Account

Putteyhead — Sun, 25 Dec 2022 18:18:15 GMT

Thats how i pay thru *611. I cant get into my account it i get as far as the guy holding phone waited 5 minutes nothing. Never asked for pin

Re: Account

softech — Sun, 25 Dec 2022 18:19:43 GMT

@Putteyhead

For logging into My Account try:

1. Try to use Incognito Mode

2. Try using a different browser, and maybe use Incognito made as well on this different browser

3. Try on a desktop or laptop computer

Re: Account

Putteyhead — Sun, 25 Dec 2022 18:21:25 GMT

What is incognito? Im old school this technology sucks

Re: Account

darlicious — Mon, 26 Dec 2022 06:22:29 GMT

@Putteyhead

To use secret/incognito/private mode on your internet browser...

Re: Account

Putteyhead — Mon, 26 Dec 2022 14:37:34 GMT

Tks i never knew

Re: Account

Putteyhead — Mon, 26 Dec 2022 14:42:06 GMT

I tried that still says page expired.this is fustrating

Re: Account

darlicious — Mon, 26 Dec 2022 14:52:46 GMT

@Putteyhead

Do you have a different device you can use to log in?

Edit:

Actually what device are you using? Which browser?

Re: Account

softech — Mon, 26 Dec 2022 14:57:18 GMT

@Putteyhead wrote:
I tried that still says page expired.this is fustrating

@Putteyhead For page expired error, are you using Chrome and using the saved password? If you are when you login and picked your saved credential , DO NOT click login yourself. Chrome would automatically login for you and you won't get that page expired error

Or you can try using Incognito mode and then type in your username/password yourself without picking from the saved password list

Re: Account

Putteyhead — Mon, 26 Dec 2022 15:05:09 GMT

I use phone or tablet tried incognito still doesnt wk

Re: Account

softech — Mon, 26 Dec 2022 15:06:04 GMT

@Putteyhead so, you weren't using Chrome with saved password?

Re: Account

Putteyhead — Mon, 26 Dec 2022 15:22:55 GMT

No i didnt i typed it in still same page expired

Re: Account

softech — Mon, 26 Dec 2022 15:25:26 GMT

@Putteyhead three things to try

1. when you see Page expired, press Back and then refresh, sometimes, people get logged in again this way

2. after you finished typing the password, wait 5 sec, Chrome might automatically log you in

3. try browser other than Chrome, install another one and test

If nothing works, open ticket with PM Support:

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Account

darlicious — Mon, 26 Dec 2022 15:40:47 GMT

@Putteyhead

Go to the settings on your device. Then Apps. Scroll down to the Google Chrome app icon. Tap on it. Go to Storage. Clear the cache. Do the same on your Google app icon. Back out of settings. Close all of your tabs. Reboot your device. Open Google Chrome. Use secret/incognito mode. Search Public Mobile Account Login. Type in manually your username (email) and your password. Login. Do you log straight in or get the 2FA verification code page? Or Expired page? (Hopefully not?)

Re: Account

Putteyhead — Mon, 26 Dec 2022 16:38:22 GMT

Ok tks will try. It shows page expired