topic Re: Holiday bonuses in Get Support

Holiday bonuses

georgyboy — Sun, 25 Dec 2022 18:03:49 GMT

I currently use prepaid service. I know everybody received international minutes and 2gb free. Why I'm not targeted? I'm supposed to receive a text, but... Thanks

Re: Holiday bonuses

softech — Sun, 25 Dec 2022 18:04:35 GMT

@georgyboy don't worry, it is for everyone, including YOU!!

first try to send YES2 to shorcode 4911

if you got back a reply saying they will add it, good

if not, then just open ticket with PM Support and they will add it back for you.

Please open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Holiday bonuses

Quigley — Sun, 25 Dec 2022 18:06:19 GMT

@georgyboy

Try sending YES2 to 4911

If that doesn't work, then you'll have to reach out to a Customer Support Agent and have them apply those holiday gifts manually to your account if you ask.

Use the Chat Bot Simon to get a service ticket started first.

Re: Holiday bonuses

hairbag1 — Sun, 25 Dec 2022 18:07:47 GMT

You have until end of this year to get the More Is Merrier free gifts applied to your account.

Here's how to proceed...

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Added...

@softech @Quigley holy cow ...you guys are fast !!

Merry Christmas !!

Re: Holiday bonuses

Handy1 — Sun, 25 Dec 2022 18:06:31 GMT

@georgyboy @You are entitled to them as @softech says , it’s faster and easy to use his bottom link , merry Christmas

Re: Holiday bonuses

hTideGnow — Sun, 25 Dec 2022 18:06:35 GMT

Hi @georgyboy you will get yours too

you can open ticket with PM CS agent and they will add it back for you

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Holiday bonuses

softech — Sun, 25 Dec 2022 18:10:15 GMT

@hairbag1 haha..

and you are starting to use my contact PM text too? I thought you have your own

Re: Holiday bonuses

dust2dust — Sun, 25 Dec 2022 18:13:47 GMT

Everything here belongs to the company. Credit is always nice but not legally necessary.

Re: Holiday bonuses

Meow — Sun, 25 Dec 2022 18:14:00 GMT

If you are new customer (after Dec 1) bonuses will be added automatically to your account.

If you did not receive SMS from PM, contact agent to add them manually.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here