topic Re: Cannot enter new SIM# (replace old SIM) in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925838#M635790 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/270212">@Kirst73</a>&nbsp; &nbsp;the sim change should be relatively quick.&nbsp; Just put the new sim card in to the phone and reboot it once , or twice and it should be good</P> Sun, 25 Dec 2022 00:46:18 GMT softech 2022-12-25T00:46:18Z Cannot enter new SIM# (replace old SIM) https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925828#M635781 <P>Merry Christmas! Deactivated plan after losing phone. Now have new SIM in an old phone. Plan is reactivated.&nbsp;<BR /><BR /></P><P>Despite following all instructions, will not accept new SIM#. Save button highlights to allow save, but clicking save just clears new SIM # &nbsp;.<BR />Have tried clearing cookies and using a private browser, but to no avail<span class="lia-unicode-emoji" title=":pensive_face:">😔</span><span class="lia-unicode-emoji" title=":thinking_face:">🤔</span></P> Sat, 24 Dec 2022 23:29:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925828#M635781 Kirst73 2022-12-24T23:29:28Z Re: Cannot enter new SIM# (replace old SIM) https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925829#M635782 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/270212">@Kirst73</a>&nbsp; &nbsp;you were logging into My Account and "Change Sim card" using your mobile phone?&nbsp;&nbsp;</P><P>&nbsp;</P><P>Some have reported that there might be glitch on the mobile site.&nbsp; So, login to My Account&nbsp;<STRONG>using incognito mode on a Desktop or laptop computer</STRONG> and try again.&nbsp; &nbsp;The desktop site should work without problem</P> Sat, 24 Dec 2022 23:32:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925829#M635782 softech 2022-12-24T23:32:10Z Re: Cannot enter new SIM# (replace old SIM) https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925830#M635783 <P>Correct…..rushes off to get work laptop! Thanks!</P> Sat, 24 Dec 2022 23:33:14 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925830#M635783 Kirst73 2022-12-24T23:33:14Z Re: Cannot enter new SIM# (replace old SIM) https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925831#M635784 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="sim.jpg"><img src="https://productioncommunity.publicmobile.ca/skins/images/FD199A0DFB0B82774DC6A54D034C009C/responsive_peak/images/image_not_found.png" alt="sim.jpg" /></span></P><P>...then log in to your account to confirm if new sim is registered on your account&nbsp; successfully.</P> Sat, 24 Dec 2022 23:33:58 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925831#M635784 hairbag1 2022-12-24T23:33:58Z Re: Cannot enter new SIM# (replace old SIM) https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925832#M635785 <P>Public Mobile has web page cache issue so you might be looking at obsolete status. <STRONG>Click on little spinner refresh icons lower down.</STRONG> Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. <STRONG>Use computer and not phone to log in</STRONG>.</P> Sat, 24 Dec 2022 23:41:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925832#M635785 Yummy 2022-12-24T23:41:13Z Re: Cannot enter new SIM# (replace old SIM) https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925834#M635786 <P>I signed in on laptop, allowed me to save and said update successful. Didn’t replace old SIM# with new and no service yet, but ever hopeful that this just takes a bit of time.&nbsp;<BR />Thank you everyone who reached out&nbsp;</P> Sun, 25 Dec 2022 00:28:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925834#M635786 Kirst73 2022-12-25T00:28:12Z Re: Cannot enter new SIM# (replace old SIM) https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925838#M635790 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/270212">@Kirst73</a>&nbsp; &nbsp;the sim change should be relatively quick.&nbsp; Just put the new sim card in to the phone and reboot it once , or twice and it should be good</P> Sun, 25 Dec 2022 00:46:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-enter-new-SIM-replace-old-SIM/m-p/925838#M635790 softech 2022-12-25T00:46:18Z