topic Re: Can’t submit a ticket in Get Support

Can’t submit a ticket

billmckechnie — Wed, 28 Dec 2022 17:05:20 GMT

I’m trying to submit a ticket for a problem but it’s not working. Getting a 404 error. How can I submit a ticket?

Re: Can’t submit a ticket

Hollister — Sat, 24 Dec 2022 19:24:39 GMT

@billmckechnie

Try submitting again but clear your browser cache first and then open a new browser window in incognito.

Re: Can’t submit a ticket

Yummy — Sat, 24 Dec 2022 19:33:03 GMT

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Re: Can’t submit a ticket

Cooperation — Sat, 24 Dec 2022 20:26:11 GMT

Try using a different browser (e.g. Chrome vs. Safari vs. Internet Explorer). Things might also be undergoing maintenance over the holidays.

Re: Can’t submit a ticket

dust2dust — Sat, 24 Dec 2022 20:32:43 GMT

Not sure at what point you get the 404 but you can also use the pin option rather than the login id option.