topic Re: Problem to log in in Get Support

Problem to log in

framboiselev — Sat, 24 Dec 2022 18:53:20 GMT

Doesn't accept my new password... Looks like it doen't recognize my email...

Re: Problem to log in

softech — Wed, 04 Jan 2023 05:26:55 GMT

@framboiselev if you have got the reset password email , then it did recognize your email

Try again using Incognito mode to request reset password and loginig in.

If that still does not work, then open ticket with PM support using Charbot and they will sort it out for you

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Problem to log in

Handy1 — Sat, 24 Dec 2022 18:56:10 GMT

@framboiselev @You can try clearing your web browser cache / cookies and sign in incognito mode / private mode

Re: Problem to log in

hycm53 — Sat, 24 Dec 2022 21:43:47 GMT

@framboiselev wrote:
Doesn't accept my new password... Looks like it doen't recognize my email...

Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.
Follow above method try login again.

If still doesn't work, chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help