topic Re: Ticket in Get Support

Ticket

Ng11111 — Sat, 24 Dec 2022 18:34:16 GMT

I need to create a ticket and get into contact with a worker ASAP someone please help me

Re: Ticket

HALIMACS — Sat, 24 Dec 2022 18:38:54 GMT

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Ticket

softech — Sat, 24 Dec 2022 18:40:54 GMT

@Ng11111 any chance you can share you issue? maybe we can suggest workaround??

To open ticket with PM support, pleas engage them via Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Ticket

HALIMACS — Sat, 24 Dec 2022 18:40:54 GMT

Care to share what's up... we may be able to assist, @Ng11111

If you'd rather deal with support, that's fine too!!!

Re: Ticket

Ng11111 — Sat, 24 Dec 2022 18:44:39 GMT

The bot doesn’t help me. The problem is I lost my old phone and it has my old sim in it and I’m trying to port my new number over to my new phone. But I need my account number and I cannot access it because 2FA sending codes to my old phone number which I do not have. I can’t create a ticket the bot system doesn’t work I really need to speak to a support agent for the company I really need my account number to switch my numbers over.

Re: Ticket

Ng11111 — Sat, 24 Dec 2022 18:46:39 GMT

No one in the community can help me it’s really only a worker that can to help me by pass this. Again I’m in desperate need of my old phone number

Re: Ticket

softech — Sat, 24 Dec 2022 18:52:01 GMT

@Ng11111 are you staying with PM?? if you lost your old phone and sim, you get a new PM sim card, you just need to setup the new PM sim to tie with your My Account, and it is not a "port"

just login to My Account and you can click Change Sim card from the Quick links on top right

Understand you cannot login, did you try Reset Password link there?

If that does not work, open a different type of ticket using Chatbot, steps below

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Ticket

Ng11111 — Sat, 24 Dec 2022 18:52:22 GMT

No I’m not staying with PM especially after the fact they don’t have over the phone customer service when I create a ticket it brings me here to the community and does nothing. And yeah I cannot login into my proper account because it’s asking for the code sent to the phone I just lost. So that’s why I need someone who works at the company just to even give me my account number that’s all I’m asking. I want to port my old number over to my new carrier my phone is practically useless without my old number.

Re: Ticket

softech — Sat, 24 Dec 2022 18:53:49 GMT

@Ng11111 you still need to setup a new PM sim card so you can receive porting authorization text and reply YES. This is a requirement..unless you are moving to Koodo ot Telus

Re: Ticket

Ng11111 — Sat, 24 Dec 2022 18:56:26 GMT

I’m with bell now. So basically I need to get a public mobile SIM card with a new number and they will be able to port my old one over? I’m new to this I’m not sure I’m exactly understanding

Re: Ticket

softech — Sat, 24 Dec 2022 18:59:47 GMT

@Ng11111

1 get a new PM sim from Telus or Koodo store

2. open ticket with PM to sort out My account login

3. login to My Account and use Change Sim card to tie the new sim card with you old phone number, confirm it works

4. get the account number from My Account

5. request porting from bell provide them PM account number

6. put PM SIM card back in a phone and reply Yes to the port authorization text

Re: Ticket

Ng11111 — Sat, 24 Dec 2022 19:03:12 GMT

I’ve talked to both Telus stores in town all the grocery shops. None of them deal with public mobile anymore. That’s why I’m literally begging you to help me get in contact with a worker here who can just tell me my account number lol again my phone is Useless without it and no shops here deal with public mobile anymore.

Re: Ticket

gpixel — Sun, 25 Dec 2022 08:03:16 GMT

@Ng11111

just having the account number won't help you. you need to follow softechs instructions. just choose a new number from bell so that you have a device to use. once you are able to get a new PM sim and get into the PM account then you can ask bell to port your number in.

you can buy a sim from amazon.ca

the information on how to private message customer support was already provided to you in the very first reply from HALIMACS. please take the time and read through the replies