topic Locked out of cell in Get Support

Locked out of cell

Calexander2 — Sat, 24 Dec 2022 17:18:38 GMT

Need SIM card PUK code

Re: Locked out of cell

Handy1 — Sat, 24 Dec 2022 17:19:59 GMT

@Calexander2 , the pros will be here to answer shortly, I’m curious myself to learn this answer !

Re: Locked out of cell

softech — Sat, 24 Dec 2022 17:28:02 GMT

@Calexander2

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is really SIM card PUK and If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,

call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)

Re: Locked out of cell

BKNS27 — Sun, 25 Dec 2022 02:12:44 GMT

@Calexander2

If it is the SIM PUK showing on your phone then contact a CS_Agent through SIMon Chatbot on the bottom of page or private message them on the envelope icon above.

If you have a Samsung phone, it could be the PUK for the phone so contact Samsung Canada at 1-800-SAM-SUNG.

Re: Locked out of cell

computergeek541 — Sat, 24 Dec 2022 21:21:20 GMT

@BKNS27 wrote:
@Calexander2
If it is the SIM PUK showing on your phone then contact a CS_Agent through SIMon Chatbot on the bottom of page or private message them on the envelope icon above.
But try 1234.

If you have a Samsung phone, it could be the PUK for the phone so contact Samsung Canada at 1-800-SAM-SUNG.

Please do not advise members to try 1234 as a PUK. A PUK wouldn't ever be 1234.