https://productioncommunity.publicmobile.ca/t5/Get-Support/Refurbished-iPhone-faulty/m-p/925798#M635680 Sat, 24 Dec 2022 16:38:06 GMT computergeek541 2022-12-24T16:38:06Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Refurbished-iPhone-faulty/m-p/925663#M635653 <P>What is the process to return a faulty phone? After one day of use, the phone is frozen with a black screen but still on. I followed instructions to reset it but without success. I want a refund.</P> Sat, 24 Dec 2022 14:11:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Refurbished-iPhone-faulty/m-p/925663#M635653 gennerasl 2022-12-24T14:11:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Refurbished-iPhone-faulty/m-p/925664#M635654 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/154265">@gennerasl</a>&nbsp;@In this situation I think you will need to contact agent&nbsp;</P><P class=""><SPAN class="">Contact an agent:</SPAN></P><P class=""><SPAN class="">&nbsp;</SPAN></P><UL><LI><SPAN class="">Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click <A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank" rel="noopener"><SPAN class="">here</SPAN></A> </SPAN></LI></UL> Sat, 24 Dec 2022 14:13:51 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Refurbished-iPhone-faulty/m-p/925664#M635654 Handy1 2022-12-24T14:13:51Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Refurbished-iPhone-faulty/m-p/925798#M635680 Sat, 24 Dec 2022 16:38:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Refurbished-iPhone-faulty/m-p/925798#M635680 computergeek541 2022-12-24T16:38:06Z