topic Re: Connecting a sim in Get Support

Connecting a sim

Dog_groomer — Sat, 24 Dec 2022 14:22:48 GMT

Trying to set up a phone for my daughter. Is there not an option to add a voucher as payment at the end or only a credit card? I don't have a credit card and already bought the voucher. And Walmart no longer does hookups, only online I was told....

Re: Connecting a sim

Handy1 — Sat, 24 Dec 2022 14:28:24 GMT

@Dog_groomeri think you can dial 611 and add the voucher that way

Re: Connecting a sim

mimmo — Sat, 24 Dec 2022 14:30:02 GMT

Unfortunately yes you need a credit card to activate. You could try getting a prepaid credit card, Koho comes to mind. There are others vanilla is one I have heard aswell. But not too familiar with these.

Other members will likely offer more details

Re: Connecting a sim

HALIMACS — Sat, 24 Dec 2022 14:30:46 GMT

@Dog_groomer

You would need customer support to assist using a voucher. Might be best to try to use a credit card or debit visa/mastercard just to get the activation done.

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Re: Connecting a sim

Dog_groomer — Sat, 24 Dec 2022 14:32:27 GMT

Not sure how I could do that as it won't even go through the last stage o hooking up the sim without payment, meaning the phone isn't hooked up with a number yet to apply it to that sim/phone

Re: Connecting a sim

Dog_groomer — Sat, 24 Dec 2022 14:34:29 GMT

Thanks but unfortunately that is crap. I already bought a voucher. How are people supposed to know this. Once again totally pissed and disgusted with public mobile

Re: Connecting a sim

mimmo — Sat, 24 Dec 2022 15:58:30 GMT

@Handy1 this is for a new activation thus no ,611 access

@HALIMACS can CSA agents activate a sm card for customers using a voucher,? Don't recall seeing this before?

Edit it was just informed that agents can set up a sim card (suspended) then clients login and use voucher to make payment thus completing the activation

Re: Connecting a sim

HALIMACS — Sat, 24 Dec 2022 14:38:31 GMT

Indeed that is crappy, @Dog_groomer

Try to see if support might be able to assist with voucher in hand - it's worth a try.

The activation screen does say this under payment:

"Get your payment ready

We accept credit and Visa Debit cards registered to Canadian addresses."

Re: Connecting a sim

Chrissyrioux12 — Sat, 24 Dec 2022 14:44:43 GMT

Or if you have a public mobile account dial 611 from that phone ?

Re: Connecting a sim

Chrissyrioux12 — Sat, 24 Dec 2022 14:46:02 GMT

Thought a bank debit card and only for automatic payments I thought you could sign up,put the voucher amount into the account and then pick a plan

Re: Connecting a sim

Dog_groomer — Sat, 24 Dec 2022 14:47:29 GMT

Yes and if I do that it will apply it to that account not the new one I'm trying to set up......

Re: Connecting a sim

HALIMACS — Sat, 24 Dec 2022 16:21:57 GMT

@mimmo

This is good to know - expect not all CSA's might know the process, but it's good to know there is a way to get activated for those who cannot attain the specified payment methods. 🙂