topic No minutes in Get Support

No minutes

Michellehellens — Sat, 24 Dec 2022 09:27:24 GMT

My account says I’m out of minutes but I’m unlimited

cellphoneuser1 — Sat, 24 Dec 2022 09:54:43 GMT

@Michellehellens wrote:
My account says I’m out of minutes but I’m unlimited

Which plan? The account doesn't shows minutes for an unlimited minute plan. Do you have the $15 plan? That's only unlimited incoming.

HALIMACS — Sat, 24 Dec 2022 12:17:05 GMT

Are you getting this information from a recording on your phone or on the self-serve landing page?

If it occurs when trying to make a call, try adding "1" in front of the number with area code that you are calling.