topic Re: My data is not working in Get Support

My data is not working

CDP23 — Sat, 24 Dec 2022 03:01:40 GMT

I already added on even more, even though I still had lots. Still not working

Re: My data is not working

softech — Sat, 24 Dec 2022 03:04:19 GMT

@CDP23 the My Account page has some cache problem and you might be reading old cached info. Try to login again using Incognito Mode and confirm if you still have data

also, if you are on Android, make sure you didn't have any Mobile Data limit set. Check if you reached the limit and check if the cycle start date on the phone matches the data limit for your PM current cycle

Re: My data is not working

Handy1 — Sat, 24 Dec 2022 03:04:20 GMT

@CDP23 @Did you add more data on with an add on and do t see it ? If so try and clear your web browser cache / cookies and or try incognito mode / private mode and refresh page and sign in again

Re: My data is not working

HALIMACS — Sat, 24 Dec 2022 03:04:45 GMT

@CDP23

Check APN settings:

For android:

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

For iPhone:

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone

Re: My data is not working

Handy1 — Sat, 24 Dec 2022 03:05:27 GMT

You can try to restart your phone , or network settings

Re: My data is not working

Jencho — Sat, 24 Dec 2022 06:54:24 GMT

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.