topic Re: Lost account in Get Support

Lost account

Robert1234 — Sat, 24 Dec 2022 05:11:16 GMT

I opened an account with a new email address, but I lost my email address and I can’t remember my password. I use my visa to pay public mobile, and the payment has been made. How do I access my account?

Re: Lost account

Handy1 — Sat, 24 Dec 2022 02:37:59 GMT

@Robert1234 if you remember email can’t you hit the forgot password option , and reset password

Re: Lost account

Handy1 — Sat, 24 Dec 2022 01:50:27 GMT

@Robert1234 @or you can try getting k touch with a agent

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Re: Lost account

Shan15 — Sat, 24 Dec 2022 01:54:38 GMT

Did you add your phone number or recovery email to your email account?

If you did, you could reset the email account password.