topic Re: SIM card puk in Get Support

SIM card puk

Rob19 — Sun, 18 Dec 2022 04:24:06 GMT

I need my puk

Re: SIM card puk

softech — Sun, 18 Dec 2022 04:34:50 GMT

You need to provide us more info. Like are you using a new phone on PM network? or You have been using SIM PIN for safety and entered it wrong multiple times and seeing a PUK unlick code prompt now?

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,

call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)

Sim puk locked don’t know how to retrieve puk to unlock sim

Rob19 — Sun, 18 Dec 2022 05:41:29 GMT

I need the steps to unlock my SIM card

Re: Sim puk locked don’t know how to retrieve puk to unlock sim

computergeek541 — Sun, 18 Dec 2022 05:43:59 GMT

@Rob19 wrote:
I need the steps to unlock my SIM card

Only a Public Mobile customer support agent can provde you with the SIM card's PUK. To get that, open a ticket using the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If your phone is asking for a SIM Network Unlock PUK, that means that your phone is locked to another carrier. That carrier would have to get the phone unlockeed for you. In some cases, the manufactuer could also help.

Which message is it displaying on your phone's screen?

Re: SIM card puk

Rob19 — Sat, 24 Dec 2022 01:07:04 GMT

Re: SIM card puk

softech — Sat, 24 Dec 2022 01:26:23 GMT

@Rob19

you still have not got the PUK yet?

for this error , open ticket with PM support and they can provide you the PUK

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there