topic Re: Can’t pay or unsuspend in Get Support

Can’t pay or unsuspend

Oldschool23 — Fri, 23 Dec 2022 17:53:31 GMT

I got a text that my plan didn’t renew so I went online to try to fix it. It won’t take my auto payment and won’t take a different credit card. When I try it just gives me “oops something went wrong”.

Re: Can’t pay or unsuspend

Handy1 — Fri, 23 Dec 2022 17:55:22 GMT

@Oldschool23 @Try clearing webrowser cache / cookies .. if that dose t work you can contact support

Contact an agent:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Re: Can’t pay or unsuspend

softech — Fri, 23 Dec 2022 18:02:41 GMT

@Oldschool23 Try using Incognito mode.

If that does not work still, try to login from a Desktop or Laptop computer as well

Re: Can’t pay or unsuspend

gowri — Fri, 23 Dec 2022 18:56:38 GMT

Try to connect with Chat option and mention your request, the agent will fix it(you don't have to wait in chat).

Re: Can’t pay or unsuspend

Oldschool23 — Fri, 23 Dec 2022 18:59:44 GMT

How do I do that?

Re: Can’t pay or unsuspend

computergeek541 — Fri, 23 Dec 2022 23:30:58 GMT

@Oldschool23 wrote:
How do I do that?

The link to the chatbot was provided earlier by Handy1 .