topic Re: Incorrect Billing in Get Support

Incorrect Billing

Rvessey — Thu, 22 Dec 2022 16:02:28 GMT

I opted for the promotion 20 gigs for $35 for 15 months. It says my new plan is 5 gigs for $40 and my Visa was billed $57.50 and disregarded $20 credit I have available in my account. Normally I'm on the $15 per month plan but opted for the promotion. I'm hoping you can straighten this out as I should only have been billed $15 (35-20 credit) + HST.

Thanks

Rod

Re: Incorrect Billing

Handy1 — Thu, 22 Dec 2022 16:07:27 GMT

@Rvessey Try clearing your web browser cache / cookies and sign in cognito / private and refresh page

Re: Incorrect Billing

computergeek541 — Thu, 22 Dec 2022 16:09:20 GMT

The $20 balance may be in your account because of the promotion but only after payment for the plan was made. If that's the situation, the $20 would be applied towards your payment for the next renewal.

Re: Incorrect Billing

Rvessey — Fri, 23 Dec 2022 22:38:06 GMT

Thanks, I went in Cognito and that worked