topic Receive text verification code abroad in Get Support

Receive text verification code abroad

MKcellular — Fri, 23 Dec 2022 22:56:08 GMT

Hello,

I am trying to log into my banking website while abroad but my bank requires a code for sign in verification and it only sends the code by text message. Is there any way to receive a text to my phone while in Brazil?

Re: Receive text verification code abroad

hTideGnow — Fri, 23 Dec 2022 21:31:45 GMT

HI @MKcellular No you won't get the text unless you are in US

PM does not have roaming service in other countries other than US

You have to call the bank and see what they can do

Re: Receive text verification code abroad

Handy1 — Fri, 23 Dec 2022 21:32:37 GMT

@MKcellular @I don’t know that answer but you can try this in the meantime

Contact an agent:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Re: Receive text verification code abroad

hTideGnow — Fri, 23 Dec 2022 21:33:47 GMT

NO @Handy1 , agent cannot help. It is a system issue, user is abroad and PM does not have roaming service other than US. It is a known limitation

Re: Receive text verification code abroad

Handy1 — Fri, 23 Dec 2022 21:36:59 GMT

@MKcellular well in that case , best of luck !!! I’m positive @hTideGnow @is correct

Re: Receive text verification code abroad

softech — Fri, 23 Dec 2022 21:40:18 GMT

@MKcellular as advised above, you won't get any text outside of US

Check with the bank to see if they can disable 2FA for now or change to other 2FA methods for you. Best to use Authenticator app or security key, email could be a temporary workaround if possible.

Re: Receive text verification code abroad

mimmo — Fri, 23 Dec 2022 22:53:28 GMT

As a last resort get a friend family member to buy a sim card some Telus and Koodos stores sell them still . Initiate a sim # change and once complete if sim is in a phone they can send you the verification codes.