topic Re: Calls dropping after 2 hours in Get Support

Calls dropping after 2 hours

TheMobileCat — Wed, 05 Jan 2022 10:37:23 GMT

Does anyone else notice calls dropping after 2 hour conversations? I've tested this a few times now and just found it strange. Is there a 2 hour limit for calls that I was unaware of? It's not a huge issue, I'm just curious.

Re: Calls dropping after 2 hours

NDesai — Fri, 07 Sep 2018 03:41:10 GMT

@TheMobileCat Yes, many other member have reported this in the past.

Re: Calls dropping after 2 hours

RobertQc — Fri, 07 Sep 2018 04:06:28 GMT

@kav2001c wrote:
every single carrier has some limit. Otherwise network would have multiple orphan calls.
Never tried to test Public so no idea what limit is (could be higher) but sooner or later will hit a limit and call will be disconnected.

Probably same limit as Telus/Koodo/PC Mobile have

@AdamAy wrote:
They do cut off at exactly the same time, it's always after 138 minutes

Re: Calls dropping after 2 hours

will13am — Fri, 07 Sep 2018 04:17:08 GMT

This seems like an undocumented design feature. I have not hit the limit with Public Mobile. When I was with Wind, it was 2 hours also.

Re: Calls dropping after 2 hours

TheMobileCat — Fri, 07 Sep 2018 05:23:20 GMT

I appreciate knowing others have experienced this too. Definitely interesting to learn about this hidden limitation with PM as well as some of the other carriers though. When I was with Rogers, I never had this issue. This is my first time I've been away from that network therefore the only time I've experienced it.

Re: Calls dropping after 2 hours

mimmo — Fri, 07 Sep 2018 05:31:34 GMT

whow 2 hours of chatting, i do not think i can last more than 5 minutes on the phone. but i would hate it if i was on hold for 1h59 minutes then finally got to a real person.

Re: Calls dropping after 2 hours

Someone_here — Fri, 07 Sep 2018 06:21:54 GMT

@mimmo wrote:
whow 2 hours of chatting, i do not think i can last more than 5 minutes on the phone. but i would hate it if i was on hold for 1h59 minutes then finally got to a real person.

If I remember correctly, some people reported having had exactly this problem... Not cool at all!

Re: Calls dropping after 2 hours

TheMobileCat — Fri, 07 Sep 2018 06:25:25 GMT

OMG that's a good point! With conversation it's only a slight annoyance (we just have to be mindful of time passed LOL) but being on hold and then getting cut off as soon as you get through would definitely up that to extreme!

Re: Calls dropping after 2 hours

TheMobileCat — Fri, 07 Sep 2018 06:27:04 GMT

@Someone_here wrote:
@mimmo wrote:
whow 2 hours of chatting, i do not think i can last more than 5 minutes on the phone. but i would hate it if i was on hold for 1h59 minutes then finally got to a real person.
If I remember correctly, some people reported having had exactly this problem... Not cool at all!

Agreed! Definitely not cool.

Re: Calls dropping after 2 hours

hocuspocus — Fri, 07 Sep 2018 06:42:32 GMT

No kidding. Last time I had a 2+ hour call, ironically it was being on hold with Telus for my wife's line. This was during the 10GB plan frenzy.

Re: Calls dropping after 2 hours

pku — Sat, 08 Sep 2018 14:59:11 GMT

2 hours! 1 hr in and I'm already exhausted

Re: Calls dropping after 2 hours

TheMobileCat — Sun, 09 Sep 2018 10:20:11 GMT

@pku wrote:
2 hours! 1 hr in and I'm already exhausted

It makes me sad that long calls with people you care about have become so underappreciated. At one time, it was such a valued method of communication but now, it is looked at as some sort of chore. It's a fascinating change to me. Perhaps I just can't adapt to the new world. I still think there's nothing like a good voice conversation, text can be impersonal.

Re: Calls dropping after 2 hours

srlawren — Sun, 09 Sep 2018 18:52:24 GMT

While many of prefer keeping our conversations short and sweet when possible, there are sceanrios where you need a longer call. Already mentioned is the waiting on hold scenario. Another common one might be dialing into conference calls for longer work meetings (though often these are now done on data-based platforms like GoToMeeting, Skype for Business, etc--but even these can use phone bridges for audio-only participation or if you're having audio issues with your PC and need to dial in for the audio while watching screen shares or using video on the computer). I'm sure there are others but these two come most readily to mind.

Re: Calls dropping after 2 hours

bunluuurrr — Fri, 23 Dec 2022 20:13:54 GMT

still experiencing this problem 4 years later. very frustrating when waiting on hold.

Re: Calls dropping after 2 hours

computergeek541 — Fri, 23 Dec 2022 23:27:39 GMT

@bunluuurrr wrote:
still experiencing this problem 4 years later. very frustrating when waiting on hold.

While I don't recall Public Mobile making a statement about this, the hangs up after roughtly 2 hours is likely a network management technique and something that Public Mobiel has decided on.

Re: Calls dropping after 2 hours

hTideGnow — Fri, 23 Dec 2022 23:30:28 GMT

it is a "feature" here

hi @computergeek541 do you know if Telus and Koodo have this "feature", too? or even Bell's?