topic SIM in Get Support

SIM

Halazakeya123- — Fri, 23 Dec 2022 19:39:10 GMT

How can I activate My new SIM ??

Thanks

Re: SIM

softech — Fri, 23 Dec 2022 19:41:06 GMT

@Halazakeya123- You are exiting customer, right?

You can login to My Account (try to use on Desktop or laptop for better success) to tie the new sim card to the account

Login to My Account, go to Quick Link on the top right, then click Change Sim card and follow the steps there to enter new sim card number

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: SIM

Handy1 — Fri, 23 Dec 2022 19:41:18 GMT

Should see a get started tab on pm Main page

Re: SIM

CountyDownIeUk — Fri, 23 Dec 2022 20:26:48 GMT

@softech

ACTIVATE....NOT CHANGE!!

Re: SIM

softech — Fri, 23 Dec 2022 20:47:52 GMT

@CountyDownIeUk could be new activation. But I see many people got mixed up the term "activate", also, I see OP has been here long, so I am taking a stand. Maybe I am wrong 🙂

Re: SIM

HALIMACS — Fri, 23 Dec 2022 20:53:49 GMT

@Halazakeya123-

Please specify whether you are:

a NEW CUSTOMER wanting to activate a new service

-or-

an EXISTING CUSTOMER wanting to change the SIM card because you're previous SIM card is either lost, stolen, or damaged.

The process for NEW is to click Activate on top of page.

The process for EXISTING is to go under Plans & Add-ons in self-serve, and do a Change SIM to the new SIM card.

Re: SIM

CountyDownIeUk — Fri, 23 Dec 2022 22:42:25 GMT

@softech wrote:
@CountyDownIeUk could be new activation. But I see many people got mixed up the term "activate", also, I see OP has been here long, so I am taking a stand. Maybe I am wrong 🙂

Lol. I have been married for too long. I hear a question.....I answer it......no assumptions.