topic Re: Suspended service in Get Support

Suspended service

Percey — Fri, 23 Dec 2022 19:15:27 GMT

How does one reach an admin person that can help reinstate my wife’s phone account?

Our credit card won’t work (even though it’s been used for other transactions today with no issue) and now her account is suspended.

She has no phone currently…

Thanks in advance for any help.

Re: Suspended service

Handy1 — Fri, 23 Dec 2022 19:17:14 GMT

@Percey

Contact an agent:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Re: Suspended service

Halazakeya123- — Fri, 23 Dec 2022 19:31:57 GMT

start chat with : SIMon

Re: Suspended service

hTideGnow — Fri, 23 Dec 2022 19:35:20 GMT

HI@Percey

you can login to your wife account?

You can try to pay by *611 to resume the service

But using *611 to pay requires you to have the 4 digits PIN. No worry if you don't have it with you. So, just login to your wife's My Account, you can reset the pin in Profile page there. Once you reset the 4 digits PIN, you can use the PIN to pay using *611

Of course you can also open ticket with CS agent for help

Or you can buy vouchers from Shoppers Drug mart and load the voucher using *611 (this option does not need 4 digits PIN)

Re: Suspended service

dabr — Fri, 23 Dec 2022 20:20:40 GMT

@Percey Recharge.com is another option to purchase a voucher and the PIN will be emailed to you which then can be added to the account via 611, however, there is a fee charged for the convenience.