topic Re: Having trouble in Get Support

Having trouble

Maverick4 — Fri, 23 Dec 2022 19:08:05 GMT

Is anyone around to help me?????

Re: Having trouble

Handy1 — Fri, 23 Dec 2022 19:09:18 GMT

@Maverick4

Contact an agent:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here

Re: Having trouble

Maverick4 — Fri, 23 Dec 2022 19:10:58 GMT

Simon can die as far as I am concerned. I need a live body

Re: Having trouble

Handy1 — Fri, 23 Dec 2022 19:12:37 GMT

@Maverick4 @Unfortunately there are no live people to chat with on pm everthings online , what’s exactly is the issue your having ?

Re: Having trouble

Maverick4 — Fri, 23 Dec 2022 19:14:31 GMT

I am having all sorts of trouble and thanks for answering me. 1I cannot get into my accn’t as it is frozen. 2 I can’t change my PW. 3 I have to access 2 other numbers that I pay for

Re: Having trouble

Handy1 — Fri, 23 Dec 2022 19:16:05 GMT

@Maverick4 @have you tried clearing your web browser cache / cookies and go try to sign back in in incognito mode /private mode

Re: Having trouble

Maverick4 — Fri, 23 Dec 2022 19:19:35 GMT

How do u get help from Simon when you are locked out and your email and PE do not work

Re: Having trouble

Handy1 — Fri, 23 Dec 2022 19:21:33 GMT

@Maverick4 @after clearing web browser , you may have to wait n hour before getting back in unfortunately

Re: Having trouble

Maverick4 — Fri, 23 Dec 2022 19:25:03 GMT

Ok but here is what I need to do change my CC number to pay for 2 phones that were shut down because unknown to me my CC did not work. Can you get me to the area to pay these 2 bills and get phones working again please

Re: Having trouble

Handy1 — Fri, 23 Dec 2022 19:28:16 GMT

@Maverick4 @You have to be able to sign into pm , and go to my profile to edit cc I for and change password and pin etc.

Re: Having trouble

softech — Fri, 23 Dec 2022 19:29:44 GMT

@Maverick4 first, you need to login to My Account for each of the 2 accounts. If you don't know the login, open ticket with PM support, they will sort out the 2 logins and help to reset password

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Once you got can login My Account, you can then go to Payment page , Manage Payment Method, Update Card Information to update the credit card and then make the payment

https://selfserve.publicmobile.ca/en/account/payment/manage-card

Re: Having trouble

hTideGnow — Fri, 23 Dec 2022 19:29:46 GMT

HI @Maverick4 quickest way is to get a voucher from store, you will need two different ones, one of each account.

Then use *611 to load the voucher to resume the service

Re: Having trouble

Maverick4 — Fri, 23 Dec 2022 19:34:42 GMT

where do I get a voucher at what store

Re: Having trouble

hTideGnow — Fri, 23 Dec 2022 19:36:32 GMT

HI @Maverick4 best to get vouchers from Shoppers drug mart , their vouchers can be loaded immediately

You can also get it from 711 or Shell, their vouchers can be used at once too

Re: Having trouble

DDM69 — Fri, 23 Dec 2022 22:03:39 GMT

Yes

Re: Having trouble

Maverick4 — Fri, 23 Dec 2022 22:05:06 GMT

I need to pay for cancelled phones. Tines 2 am unable to do so

Re: Having trouble

softech — Fri, 23 Dec 2022 22:07:25 GMT

@Maverick4 wrote:
I need to pay for cancelled phones. Tines 2 am unable to do so

@Maverick4 still have problem? check my reply above. Just a little bit of work if the accounts were just suspended. Just need to get back to My account and then update the card and pay.

Even you have forgotten your login, I have the steps above to engage PM Support to reset the password for you

Re: Having trouble

CS_Agent — Sat, 24 Dec 2022 14:02:21 GMT

Hello there! I hope your day is going well!
The system will automatically close the conversation in 24 hours if there is no reply.
I am doing this follow up to see if you have any other concerns.
Kindly,
Leonardo, CS_Agent