topic Re: Mobile network not available in Get Support

Mobile network not available

fdocruzs — Fri, 23 Dec 2022 18:56:45 GMT

I'm getting constant issue making/receiving phone calls. When I try to call I get "mobile network not available" and the call won't go out. People call me and go directly to voice mail (which later I cannot access because of the 1st issue 😞 ). Data seems to be fine. I have to use wifi and whatup for communication.

I already tried turning my phone off/on and resetting all.

What is happening with this network?

Re: Mobile network not available

Handy1 — Fri, 23 Dec 2022 19:02:24 GMT

@fdocruzs @Could be the weather right now , otherwise I’d try contacting a agent for help

Re: Mobile network not available

fdocruzs — Fri, 23 Dec 2022 20:53:59 GMT

I don't think that weather is a valid excuse for lack of service !!. Meaning that I will need to look for a company that is reliable during winter?

Re: Mobile network not available

softech — Fri, 23 Dec 2022 20:58:57 GMT

@fdocruzs

the fact that data works but not voice might mean there is a problem on the 3G network in your areas as voice can travel on 3G only with PM.

Try to reboot the phone first

if fails, try to change to 3G network to see if it connects at all

Weather is not an excuse, but it could be a fact causing the problem. I had some text issue earlier today, reboot does not work and I have to change to 3G network for it to work.

Re: Mobile network not available

BKNS27 — Sat, 24 Dec 2022 04:00:02 GMT

@fdocruzs

There could be an outage in your area.

Check outage mail:

https://istheservicedowncanada.com/status/telus/map

Re: Mobile network not available

fdocruzs — Sat, 24 Dec 2022 15:32:15 GMT

Thanks, seems to work, however, it could be temporary as changing to 3G will make data very slow. Hope to make calls can be done again as it was a couple of days back using 4G.