topic Year end Bonus in Get Support

Year end Bonus

2marg — Fri, 23 Dec 2022 23:18:33 GMT

I have not received a text message or an email offering the year end bonus for free 2 GB data and free 500 international minutes. How do I gain access to this promotion?

Re: Year end Bonus

Handy1 — Fri, 23 Dec 2022 19:04:05 GMT

@2marg @You can first try texting yes to 4911 if that dose t work contact agent and have them manually apply the rewards

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Re: Year end Bonus

HALIMACS — Fri, 23 Dec 2022 21:04:04 GMT

@2marg

While replying "YES" will work, it may take longer than texting "YES2" to number 4911.

Either way, you should, at some point, receive a confirmation text confirming the items have been added to your service.

Re: Year end Bonus

Handy1 — Fri, 23 Dec 2022 21:10:49 GMT

@HALIMACS Oops that’s right YES2 I forgot the 2 , I’m never gonna make it to oracle status 😞

Re: Year end Bonus

hTideGnow — Fri, 23 Dec 2022 21:23:17 GMT

HI@Handy1 @HALIMACS I think YES is still programmed for last year bonus and likely won't work, that's is why we need YES2 this year

Next year, we can try YES3 🙂

Re: Year end Bonus

Handy1 — Fri, 23 Dec 2022 21:25:41 GMT

@hTideGnow Hehehehe yes I think your on to something;)

Re: Year end Bonus

2marg — Thu, 29 Dec 2022 02:55:55 GMT

I tried this and received a message that I was not eligible for this offer. I am not sure why I was given this response. How do I find this out?

Re: Year end Bonus

softech — Thu, 29 Dec 2022 03:00:09 GMT

@2marg no worry , everyone eligible, just open ticket with PM support and they will add it back

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Year end Bonus

HALIMACS — Thu, 29 Dec 2022 03:57:20 GMT

@2marg

Send them this:

https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-with-Public-Mobile/td-p/913337