topic Last statement and refund in Get Support

Last statement and refund

dingzq — Fri, 23 Dec 2022 17:39:02 GMT

I transferred 2 lines to another company. It seems I cannot log into my account anymore. How do I get the last statement ? How do I get the refund ? I used credit card.

Re: Last statement and refund

Handy1 — Fri, 23 Dec 2022 17:43:09 GMT

@dingzq @Once you port your numbers out from public mobile , it automatically cancels your account

Re: Last statement and refund

softech — Fri, 23 Dec 2022 17:44:00 GMT

@dingzq it is normal you cannot login as once your number is ported, your account will be closed. This confirmed your account is now closed

Unfortunately, PM is a prepaid provider and do not provide refund

But for the statement, please open ticket with PM using direct message and PM support can certainly help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Last statement and refund

Handy1 — Fri, 23 Dec 2022 17:44:22 GMT

@dingzq @Also pm is prepaid so unfortunately you will not get a refund for service not used once you port out

Re: Last statement and refund

DDM69 — Fri, 23 Dec 2022 18:03:16 GMT

There are no refunds for pre paid services.

Re: Last statement and refund

BKNS27 — Sat, 24 Dec 2022 03:56:40 GMT

@dingzq

You should have ported out 2 days before your renewal date so you won't be charged for the next cycle...sorry no refund on prepaid service.