topic Re: Hello in Get Support

Hello

Rhoda74 — Tue, 04 Jan 2022 09:57:34 GMT

I need ur he'll because I lock my SIM number so I can call our

Re: Hello

dabr — Fri, 03 Dec 2021 21:52:55 GMT

@Rhoda74 wrote:
I need ur he'll because I lock my SIM number so I can call our

@Rhoda74 Can you give a few more details. I'm not sure what you mean that you've locked your SIM. What plan do you have and did you have service before now?

Re: Hello

Anonymous — Fri, 03 Dec 2021 21:50:41 GMT

@Rhoda74

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Hello

softech — Fri, 03 Dec 2021 21:59:56 GMT

@Rhoda74 wrote:
I need ur he'll because I lock my SIM number so I can call our

@Rhoda74 what you meant by "SIM number" lock? you always set a SIM pin and you entered wrong multiple times and locked?

Provide us more details , like the exact error message you see

Re: Hello

esjliv — Mon, 06 Dec 2021 12:56:47 GMT

@Rhoda74 wrote:
I need ur he'll because I lock my SIM number so I can call our

@Rhoda74 - have you got yourself all fixed up?

If not, It is a bit unclear what the issue is...so, here is trying to help:

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's Customer Support Agents (CSA) can give you this type of code, which the device manufacturer cannot. Public Mobile's Customer Support Agents (CSA) can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.