topic Re: My signal keep getting disconnected in USA Data roaming plan in Get Support

My signal keep getting disconnected in USA Data roaming plan

kskirankumar — Fri, 23 Dec 2022 15:56:30 GMT

I took USA Data roaming plan. One day it worked in one city, and next day it is not working in another city in USA. The signal keep getting disconnected every 2-5 seconds, so I am not able to use the data for my Android phone apps. I badly need data as soon as possbile. I took this plan to use my data to communicated with my friends to meet. If my data not working I can not communicate with them.

Re: My signal keep getting disconnected in USA Data roaming plan

Handy1 — Fri, 23 Dec 2022 15:58:10 GMT

@kskirankumar

Contact an agent:

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Re: My signal keep getting disconnected in USA Data roaming plan

DDM69 — Fri, 23 Dec 2022 15:59:53 GMT

Try to choose the US provider manually in your cellular settings. Disregard Handy1's reply. It's the same for every post.

Re: My signal keep getting disconnected in USA Data roaming plan

Tsawwassen — Fri, 23 Dec 2022 16:03:03 GMT

Unfortunately there is poor signal strength in some areas especially if you're in a mall, parking garage or airport- nothing much you can do about it. Since WIFI is available inmost public places --I find that using an iPhone's --- iMessage and internet browsing is the no cost and best solution.

Re: My signal keep getting disconnected in USA Data roaming plan

softech — Fri, 23 Dec 2022 16:04:09 GMT

@kskirankumar if it disconnects every 2 to 5 seconds, it could be a device issuse

Reboot your phone once .

Make sure you manually choose T-Mobile network

Re: My signal keep getting disconnected in USA Data roaming plan

Handy1 — Fri, 23 Dec 2022 16:05:27 GMT

@DDM69 0nly gave that reply twice , not every post so that’s incorrect . Go back n check for your self

Re: My signal keep getting disconnected in USA Data roaming plan

DDM69 — Fri, 23 Dec 2022 16:08:43 GMT

You should try to solve the issue not provide a repetitive, not so "handy" reply.

Re: My signal keep getting disconnected in USA Data roaming plan

Handy1 — Fri, 23 Dec 2022 16:10:10 GMT

@DDM69 @Still doesn’t change the fact your still wrong !!!!

Re: My signal keep getting disconnected in USA Data roaming plan

kskirankumar — Fri, 23 Dec 2022 16:21:21 GMT

Sorry, I accidently accepted one reply as solution. I am In Dallas, and I roamed to many places. It didn't work anywhere and I reboted many times already. I am keep getting text message saying my plan doesn't include sending text messages. Actually I was not sending any messages, so I disabled text message app that comes with the Android device, still this is issue.

Re: My signal keep getting disconnected in USA Data roaming plan

kskirankumar — Fri, 23 Dec 2022 16:24:03 GMT

I tried virtual chat, didn't work. I also tried selecting provider manually. It connect and the provider disapper in few seconds and comes back again.

Re: My signal keep getting disconnected in USA Data roaming plan

softech — Fri, 23 Dec 2022 16:26:45 GMT

@kskirankumar you can go back to the message you picked and click the down arrow and then select "Not soluton"

Dallas should have decent T-Mobile coverage

https://productioncommunity.publicmobile.ca/t5/Get-Support/US-Roaming-Add-ons-Decommissioning-of-US-3G-HSPA-Networks/td-p/843202?lightbox-message-images-843202=65581i41E195B4D99F5EE4

For your issue, you might want to buy local prepaid data for now. When you are back in Canada, you can open ticket with PM to get the transaction refunded.

Re: My signal keep getting disconnected in USA Data roaming plan

kskirankumar — Fri, 23 Dec 2022 16:26:57 GMT

I tried virtual chat, didnt work. I tried selecting provider manually, as soon as it connect, the provider disappers and appers again and connects. This cycle goes on every 2-5 seconds.

Re: My signal keep getting disconnected in USA Data roaming plan

softech — Fri, 23 Dec 2022 16:28:51 GMT

@kskirankumar How is the Dallas weather? I heard the storm affected them as well. Wonder if it is weather realted and T-Mobile network has trouble. Ask if any of your friends there has problem with T-Mobile there

Re: My signal keep getting disconnected in USA Data roaming plan

gpixel — Fri, 23 Dec 2022 17:26:21 GMT

@kskirankumar

try resetting the network settings on the device.

Re: My signal keep getting disconnected in USA Data roaming plan

kskirankumar — Mon, 02 Jan 2023 19:28:21 GMT

I think it is working now. Taking the SIM out and put it back did the trick. Thank you all for replying me.

[self help wins again ..... Luddite]

Re: My signal keep getting disconnected in USA Data roaming plan

hTideGnow — Fri, 23 Dec 2022 18:08:59 GMT

HI @gpixel I always wonder if it is a good idea to do Network reset during roaming, would it get the proper APN or got the roaming provider's?

Re: My signal keep getting disconnected in USA Data roaming plan

gpixel — Fri, 23 Dec 2022 19:23:34 GMT

@hTideGnow

yeah that's a standard practice when connecting to a new network. it basically removes previous network settings that can interfere with the current network one is on

Re: My signal keep getting disconnected in USA Data roaming plan

hTideGnow — Fri, 23 Dec 2022 19:43:22 GMT

Hi @gpixel so, I guess if we Reset All network in US , it might screw up PM's settings and we need to do the same when we are back in Canada? I always worry about that part

Re: My signal keep getting disconnected in USA Data roaming plan

gpixel — Fri, 23 Dec 2022 20:49:01 GMT

@hTideGnow

I would only do it if one is experiencing issues with the network. other than that I would leave it alone. Unless one's device needed to manually enter APN settings for PM, it won't mess anything up.