topic Data Stopped working in Get Support

Data Stopped working

Frosty55 — Tue, 04 Jan 2022 19:55:15 GMT

My data stopped working recently but my account had just been renewed so I should have plenty of data. Can anyone help me to figure this out?

Re: Data Stopped working

ShawnC13 — Thu, 09 Nov 2017 05:04:01 GMT

@Frosty55, do you have the 3G plans for data? There has been a recent issue where the data is not resetting correctly.

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Data Stopped working

closng — Thu, 09 Nov 2017 05:05:18 GMT

Hi @Frosty55,

1. To double check that you still have data available, can you confirm that you see your current total usage under "Data and Add-ons" on the first landing page after you log into Public Mobile's self-serve portal?

2. Is your data setting turn on?

3. Can you double check that your APN settings have not changed and are consisten with those outlined in this topic:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Setting-Up-Data-APN-On-Your-Phone/ta-p/26

4. If all of the above are in order and you are still not able to use your data, please send a message to the Moderators with your account details and issue via this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data Stopped working

kacey — Thu, 09 Nov 2017 14:59:42 GMT

Hi Frosty,

The same thing actually happened to me earlier this week.

First, I would suggest logging in to check if your data has been reset for the new cycle/look at the data allocation on your account.

Secondly, try to restart your phone.

If both still do not work, contact the moderator team. Someone helped me earlier this week and my phone was fixed shortly after.